Return & Exchange
- Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories within 14 days of original purchase date. If returned items are not the same condition with when they were sent, we will refuse or send them back to you with the shipping charge. In order to return/replace items, you will need to acquire an RMA number. Contact our customer service department with your request - we will review and give you an authorized return number. If you send the product back without the proper RMA number the item(s) will be shipped back to you at your own expense.
- The customer is responsible for shipping return items back to our
warehouse,unless otherwise discussed.
- Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise, the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery. After the careful inspection of returned items, the refund will be issued by original method of payment. Please note that depending on your credit card company or original payment method, it may take an additional 3-7 business days after your credit is applied for it to post to your account.
- Please note that single-use products are only eligible for return if they are new and unused: that means sheet masks are not eligible for return once opened.
- Unfortunately, we do not accept returns on international orders and shipments.
- For all exchanges, please note that you are responsible for shipping the items back to our warehouse, and also you will be charged to ship the item back out to you. The shipping charge is not applied with flat ground rate, but actual shipping rate depending on the location of a customer and weight of items.
- All exchanges should not be less than 80% of original order. If, for any reason, exchange item(s) fall below this guideline, order will be subjected to 20% restocking fee of original order price.
Undelivered or Refused Shipments
- We will charge a fee of $20 fee for any undelivered or refused International Shipments to cover delivery and processing fees. This amount will be deducted from your refund. To avoid an undelivered or returned packages, please ensure that the address you've indicated is correct.